COMPANY POLICIES

PRIVACY POLICY

Effective Date: June 4, 2025
Western Separations (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and your choices regarding your data.

1. Information We Collect

We may collect the following information:

  • Name and contact details (email, phone, business address)

  • Company name and role

  • Project or service inquiries

  • Website usage data via cookies (IP address, browser type)

2. How We Use Your Information

We use the collected information to:

  • Respond to inquiries and provide requested services

  • Improve our website, communication, and offerings

  • Send occasional updates or service-related communications

3. Sharing Your Information

We never sell your information. We may share it with:

  • Trusted third parties (e.g., website hosting, email marketing tools)

  • Legal authorities if required by law

4. Cookies and Tracking

We may use cookies and similar technologies for analytics and site functionality. You can manage cookie settings in your browser.

5. Your Rights

You may:

  • Request access to or correction of your personal data

  • Ask us to delete your data

  • Opt-out of marketing communications

To exercise any of these rights, contact us at info@westernseparations.com.

6. Data Security

We use commercially reasonable measures to protect your data from unauthorized access or disclosure.

TERMS OF SERVICE

Effective Date: June 4, 2025

Welcome to WesternSeparations.com. By accessing this website and using our services, you agree to the following terms and conditions.

1. Use of Website

You agree to use our site lawfully and not misuse or disrupt our content, systems, or offerings.

2. Services Offered

We provide industrial filtration, separation, and duplication solutions tailored to client needs. All services are subject to project-specific contracts.

3. Intellectual Property

All content, logos, branding, and designs on this website are the property of Western Separations and may not be used without written permission.

4. Limitation of Liability

We are not liable for any indirect or consequential damages resulting from the use or inability to use our site or services.

5. Changes to Terms

We reserve the right to modify these terms at any time. Continued use of our site implies acceptance of updated terms.

6. Governing Law

These terms are governed by the laws of the State of Michigan.

RETURN & REFUND POLICY

Effective Date: June 4, 2025

We stand behind the quality of our products and services. If you are not satisfied, we’re here to help.

1. Eligibility

  • Returns must be initiated within 30 days of delivery

  • Items must be unused, in original condition and packaging

  • Custom or made-to-order items are non-returnable unless defective

2. Refund Process

  • Email info@westernseparations.com to request a return

  • If eligible, we will provide instructions and shipping address

  • Refunds will be issued within 7 business days of receiving returned items

3. Shipping

  • Customers are responsible for return shipping costs unless the item was incorrect or defective

SHIPPING & DELIVERY POLICY

Effective Date: June 4, 2025

1. Order Processing

  • Orders are processed within 2–4 business days

  • Custom orders may take longer depending on scope and timeline

2. Shipping Methods

  • We ship via [FedEx, UPS, USPS, etc.] with tracking included

  • Estimated delivery: 3–7 business days (domestic)

3. International Shipping

  • Available upon request; delivery times and costs vary

4. Lost or Damaged Items

  • Please contact us immediately for assistance if your item is lost or damaged in transit

SERVICE POLICY

Effective Date: June 4, 2025

Western Separations provides specialized services including filtration consulting, separation design, and duplication services.

1. Project Scope

All services will be outlined in a custom project agreement, including timeline, deliverables, and fees.

2. Payment Terms

  • 50% deposit due upon agreement unless otherwise arranged

  • Final payment due upon delivery or project milestone completion

3. Client Responsibilities

Clients agree to provide accurate and timely information and approvals to prevent project delays.

4. Revisions & Changes

Reasonable revisions are included unless otherwise stated in the agreement. Major scope changes may incur additional charges.

5. Confidentiality

We treat all client projects with strict confidentiality and will not share details with third parties without permission.